Stephan Steiner

Configurable agents. Wow. This is one keynote to check out. Imagine what you can do for your hiring managers and external workforce with the combination of flexible workflows and autonomous agents. It's coming! Salesforce #DF24

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The extreme arrogance of the #NDIABoard. No business case. But as the #EY report hints at, the total cost of this defective #Salesforce #PACE system could be in the **HUNDREDS OF MILLIONS** of dollars. AND, the #Salesforce deal ends NEXT YEAR. In my recent submission on the #NDISBill, I examined the unknown and uncapped costs of the #PACE system - and challenged the current #NDIA leadership narrative on “the business case”.👇👇👇 https://lnkd.in/dDekWjrG “From the NDIA responses to questions from the Joint Committee of Public Accounts and Audit Inquiry into Procurement at Services Australia and the NDIA. PACE Costs and Business Case… "The business case for PACE estimated a 10% reduction in cost-to-serve, or a reduction of 1.8M hours from the time it takes staff to interact with the former CRM. These savings are being reinvested in increased participant contact. That is, PACE reduces the amount of time that staff and partners spend interacting with the CRM, meaning they have more time to spend working directly with NDIS participants.” ➡️ Something doesn’t add up - a big problem for an “actuarial business”. Was there NOT a business case, as stated by the #EY report. Or WAS there a business case, as claimed by the #NDIA in evidence to questions from the Committee. Both answers cannot be true. Over to the #ANAO to investigate further in their audit on the #NDIABoard. On behalf of folks pursuing this story for years - through various Parliamentary inquiries, administrative processes and forums - with respect, #BillShorten is not the hero. The #FOI requesters are the heroes. Well told InnovationAus.com More to come. #RoboNDIS #ClassAction #RoyalCommission Mark Sweeney Mark Toomey Tony Ridley, MSc CSyP FSyI SRMCP Karen Kline Paul Flintoft Graham Taylor Samantha Connor Tara Hannon Renee F. Muriel Cummins Georgia van Toorn Peter Gregory Shirley Humphris Vinod Ralh Jordon Steele-John David Pocock Rick Morton https://lnkd.in/didGb3nj

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Motivation meets insight. The new KPI Tracking add-on for SugarCRM gives you customizable dashboards and reports to track team performance against clear goals. ✅ Track progress 🎯 Set targets 💡 Boost success https://sgrcrm.co/4i40m4R enable.services

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Salesforce Unveils AgentForce Partner Network: Revolutionizing AI Ecosystems Exciting news in the world of AI and CRM! Salesforce has just announced the launch of its AgentForce Partner Network, marking a significant milestone in the evolution of AI-driven business solutions. Key Highlights: 1. World's First Agent Ecosystem: AgentForce Partner Network enables companies to extend their AI capabilities across Salesforce and third-party systems. 2. Powerhouse Partnerships: Collaborations with tech giants like Amazon Web Services, Google Cloud, IBM, and Workday to enhance AgentForce's capabilities. 3. AppExchange Integration: Partner-built agent actions and templates will be readily available through Salesforce's AppExchange. 4. Global Implementation Support: Leading system integrators, including Accenture, Deloitte Digital, and PwC, are on board to accelerate AI-driven transformations worldwide. Why This Matters: In today's complex enterprise environments, with an average of 1,000 different applications per company, AI agents need the ability to navigate across multiple systems seamlessly. The AgentForce Partner Network addresses this challenge head-on, offering: - Customizable out-of-the-box agents - Specialized skills for industry-specific needs - Seamless integration with existing technology investments The Future is Here: As Brian Millham, President and COO at Salesforce, states: "Agentforce represents a monumental shift in the industry, enabling humans with AI to redefine how businesses achieve customer success." With a bold vision to enable customers with a billion AI agents over the next year, Salesforce is setting the stage for a new era of AI-driven business transformation. Are you ready to explore the possibilities of AgentForce? Let's connect and discuss how this groundbreaking ecosystem can revolutionize your business operations! #Salesforce #AI #AgentForce #DigitalTransformation #CRM #BusinessInnovation #TechNews #dreamforce24

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Get the scoop on top news from Salesforce's World Tour NYC including: ✅ #DataCloud offerings to unlock trusted business and customer data ✅ The new Zero Copy Partner Network which makes connecting data outside Salesforce even easier ✅ General availability of Einstein Copilot and new Copilot actions Watch here #SalesforceTour

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In an exclusive interview with edge Middle East, Srini Tallapragada, President and Chief Engineering Officer at Salesforce, shared how the company is leading the way in generative AI with its latest innovation, Agentforce. Launched at Dreamforce, Agentforce is set to redefine how businesses in the Middle East engage with their customers by combining the power of AI and automation to deliver personalised, efficient, and scalable solutions across industries like finance, healthcare, retail, and more. Key highlights: - AI for all industries: Tailored AI solutions for financial services and healthcare sectors to ensure compliance and security. Ethical AI & sustainability: Salesforce is committed to responsible AI development, and innovations like small language models (SLMs) reduce energy consumption. - Scaling success: With the Hyperforce data centre in the UAE and a new office in Dubai, Salesforce is empowering local businesses to unlock new levels of growth. “The Middle East is a dynamic and fast-growing market, and we’re excited to be part of its journey,” said Srini. “We’re committed to helping businesses here unlock new levels of success with AI, cloud, and data-driven solutions.” Read the full article for more insights on how Salesforce is transforming the future of business through AI. https://lnkd.in/dJGXDrYH #AI #GenerativeAI #Agentforce #Salesforce #CustomerSuccess #DigitalTransformation #MiddleEast #Innovation #Sustainability

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Some of the sessions are now on Salesforce+. Here is the one on implementing Data Cloud.  Go to the Salesforce #DF24 sessions there is a link at the bottom to the deck (PDF) or to Salesforce+ (video)  https://lnkd.in/gHithgBB.

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#Salesforce Earnings Rise Amid #AI Growth Focus: Salesforce Earnings: A Tale of Growth Amidst AI Revolution In a landscape where tech companies constantly grapple with growth and innovation, #Salesforce has emerged as a beacon of hope, reporting a top-line increase of 8% year-over-year. This performance has spurred optimism and excitement, particularly around the potential of AI integration into their... https://lnkd.in/gzcaFxkz

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Don't overthink your Salesforce AI prompt strategy. Let users create and save their own prompts using iDialogue. Once Salesforce users personalize and "own" their AI experience, CRM adoption increases dramatically.

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✨Salesforce Podcast: Wow Data Enables Trusted AI Agents for the Enterprise | Ask More of AI with Clara Shih Join Clara Shih and President of Salesforce Engineering, Murali Krishnaprasad as they discuss the evolution of Data Cloud, its integration with AI technologies, and how it enables Agentforce to provide seamless customer experiences across marketing, sales, and service using both structured and unstructured data. . links in comments #agentforce #agentware #salesforce #agenticenterprise

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Part two of SugarCRM's Mastering Sales ROI in Manufacturing series, we explore the art and science behind #sales forecasting. 🔮 🔎 Take a closer look to see how to approach sales forecasting and discover the tools that will benefit you the most! https://sgrcrm.co/3VWuO6D #CRM

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For manufacturers, lead nurturing is an important part of maintaining a #sales pipeline. Here, SugarCRM discusses mastering #manufacturing sales ROI and the importance of strategic lead and opportunity management. https://sgrcrm.co/3VEFU1v #CRM

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Part two of SugarCRM's Mastering Sales ROI in Manufacturing series, we explore the art and science behind #sales forecasting. 🔮 🔎 Take a closer look to see how to approach sales forecasting and discover the tools that will benefit you the most! https://sgrcrm.co/3Rdy8cg #CRM

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Salesforce has launched Industries AI Use Case Library, featuring over 100 AI capabilities tailored for 15 industry-specific clouds. It’s good that there is recognition of the potential ethical challenges: Quote - Dharamshi acknowledged these concerns: “As we advance our AI capabilities, particularly with initiatives like Agentforce, we’re acutely aware of the need for robust safety measures. We’re actively working on enhancing our observability tools and developing comprehensive guidelines for the responsible development and deployment of AI agents. Our goal is to ensure that as our AI becomes more autonomous, it remains aligned with our core values of trust, transparency, and ethical use of technology.” This also looks like a sneak peak for the upcoming Dreamforce 2024 Agentforce announcement. carbonx Group and Beryl8 will be attending #DF24 and we would love to catch up if you are also attending. Please just DM myself or the company pages. #salesforce #ai #industrysolutions https://lnkd.in/gdAiBSds

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🚀 Big news! Salesforce Launches Industries AI: 100+ Out-of-the-Box AI Capabilities that Tackle Industry-Specific Pain Points Across 15 Industries From healthcare to financial services, their new AI-powered innovations are driving smarter, more personalized experiences. These advancements are set to streamline operations, boost productivity, and improve customer engagement like never before. 💡 Whether it's automating routine tasks, enhancing decision-making, or creating tailored customer journeys, Salesforce is empowering businesses to thrive in the digital era. Exciting times ahead for industries embracing AI! https://lnkd.in/dVJfB-Hp #AI #Salesforce #Innovation #CustomerExperience #DigitalTransformation #Industry4

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Key takeaway from Lenny Rachitsky's podcast with Marc Benioff:  1) Salesforce can’t win the AI Agent race 2) Marc’s part of the problem 3) Salesforce's customers will suffer most 𝐒𝐚𝐥𝐞𝐬𝐟𝐨𝐫𝐜𝐞 𝐜𝐚𝐧’𝐭 𝐰𝐢𝐧 𝐭𝐡𝐞 𝐀𝐈 𝐀𝐠𝐞𝐧𝐭 𝐫𝐚𝐜𝐞 Salesforce is a 30-year old platform designed from the start to silo data, it's completely isolated from other critical enterprise systems, and it's been frankenstiened by various bolt-on acquisitions (e.g. mulesoft, tableau, slack, heroku, etc.). Agents require seamless data connectivity. The only thing seamless about Salesforce is the annual price increases. "I keep having these kind of existential freak out moments about AI." Rightfully so, Marc. He knows Salesforce is structurally deficient. The best he can do now is paint an alternative reality:  “This is a startup. We're a 25-year-old, 75,000-person, $300-something billion market cap startup.” Sure, Marc. Just like Larry’s got Oracle running like a $500B startup. No one’s buying the distribution stats. Call it AgentForce because it'll be forced into every renewal, just like “premium support,” whatever that is. And, telling us that Einstein led the way is simply insulting. No customer ever looked at their bill and said “that Einstein upgrade really paid for itself.” 𝐌𝐚𝐫𝐜’𝐬 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐭𝐡𝐞 𝐩𝐫𝐨𝐛𝐥𝐞𝐦 Just to be clear, Marc’s a brilliant entrepreneur. An all-time great. But, he could not sound more out of touch: > Ads with Matthew McConaughey and Woody Harrelson (jump the shark?) > Name dropping “my friends” Chris Rock, Michael Dell, and Neil Diamond > Stock’s at an all-time high but “I didn’t even know” > “Money isn’t the goal,” easy for you to say > Various homes, especially the one in the “blue collar town” A 60-minute podcast, and two-thirds of it was Marc humble-bragging. Even Lenny joked "You have the most amazing friends list, all these folks you mentioned." Engineers capable of solving this generation’s most transcendent technological challenges want a leader who’s in the trenches with them grinding, sacrificing, inspiring. Look at Sam Altman, Elon Musk, and Jensen Huang - driving cutting edge technology, leading with mission and purpose. The contrast could not be more striking. 𝐒𝐚𝐥𝐞𝐬𝐟𝐨𝐫𝐜𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐰𝐢𝐥𝐥 𝐬𝐮𝐟𝐟𝐞𝐫 𝐦𝐨𝐬𝐭 “I'm throwing everything against the wall and looking at what's going to stick.” Translation: Salesforce is spraying and praying.  1) Flood the zone with noise and misinformation 2) Buy time sewing seeds of distrust and consuming customer resources 3) Get lucky and find something that works, likely via M&A.   Marc’s right, AI is an existential threat to Salesforce. It’s just sad that Marc’s willing to burn the bridges at the expense of his customers. Hopefully, one of Marc's many "good friends" will offer some candid advice. #AI #Agents #CDO

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AI needs great data. Where is data 100% accurate? Your Salesforce org metadata.   Here is an AI prompt that can save you hours of work. It analyzes your fields and tells you which are the most complex (and need descriptions and help text) and which are candidates for deletion (taking into account more than just % population).   https://lnkd.in/gqmWEzpH   BTW This is the first in a series of blogs on AI Metadata Prompts. Next in the series   - evaluating the quality of metadata descriptions and prioritized list for improvement - evaluating the quality of field help text and prioritized list for improvement - auto-generating process diagrams from text or images - evaluating and suggesting improvements to process diagrams (in any format, not just UPN) - highlight hidden secrets of process diagrams (ERD, handoffs, integrations, automation potential)

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